Frequently Asked Questions (FAQs)

General Questions

What size and format of logos should I upload?

For printing purposes we require your logo in vector formats (.ai, .pdf, .eps) as this will scale without loss of quality and produce more accurate colours.

How do I know selected items will fit in my pack?

We offer a variety of mailer bag and mailer box sizes, your Account Manager will advise on what packaging will best suit your choice of items.

How much does the platform cost?

The Swag Hut platform is free. You simply invest in creating amazing experiences by purchasing the product, storage and handling, plus the shipping.

Do I have to ship packs or can I send individual items?

You can order individual items that are not kitted, those can sit in storage so you can easily ship them out to recipients like you would a pack.

Who designs the items?

Our design team is ready to create stunning visuals. Upload your logos, and we will do the rest. Should you need any help or advice on the design, let us know!

Orders & Shipping

What is the minimum amount to order?

The minimum order quantity is 50.

How long until I get my swag order delivered?

Lead times for products vary, but typically your goods will be produced and ready to send in 4-6 weeks.

Can I ship internationally?

Absolutely! and our platform makes is really easy to see any duties and fees that might be due if crossing borders, these can be approved when sending.

There are some countries we cannot ship to due to sanctions or other restrictions. For the full list visit: www.swaghut.com/legal/shipping-restriction-list

Can I ship in bulk to a list of addresses I have?

Certainly, if you know all the addresses ahead of time then we can prepare the bulk outbound shipment for you so as soon as the goods are ready they can be dispatched. If you want to partially bulk ship no problem, we can store the rest and you can ship one or more at any time via your own portal.

How do I track my shipments?

Your portal will provide tracking numbers as soon as the item is picked and labelled by our warehouse team. You can track the last mile and see status' from the courier.

Storage

Do you charge for warehouse storage?

If you have not decided to store with us or unsure of where shipping to we offer a short grace period, after that storage is charged (competitively) on a per item basis. Please visit the pricing page for more information.

If I store with Swag Hut can I only ship via the portal?

We can facilitate bulk shipments (all or partial) for you, any remaining stock can be shipped using your portal at a later date.

Can I send products to you to store and ship or add to a pack?

We can take in your own items to store or kit and store at a cost. Those items are then available to ship out via the portal.

How do I keep track of my inventory?

If you store your packs or items in our warehouse you will have real time visibility of your stock levels in your portal.

Where are your warehouses located?

We have warehouses in Ireland & UK. We will have warehouses in the US & Holland later this year.

Our Swag

Do you sell sustainable and eco products?

100% we do, our catalogue has a vast array of carefully curated products that are sustainable and eco friendly.

Can you source products for a tight deadline?

Our catalogue contains a range of 'Speed' products, these can typically be sourced in shorter lead times if you have a tight deadline for your swag.

Can I order different sizes of clothing?

Absolutely, we even have pre-order forms to help you collect the options / size requirements prior to ordering. If the clothing is part of a pack then you'll see a breakdown of pack sizes in your portal.

What is the minimum order quantity (MOQ)?

Our standard MOQ (minimum order quantity) is 50, this is typically defined by suppliers, however we can source lower quantities of certain products, reach out to us to discuss your needs.

Can I order swag in higher volumes?

Yes, we have a programme for those looking to spend more than €100k per annum on swag - contact us for more information.

Have questions?
We've got the answers right here!

General Questions

Orders & Shipping

Storage

Our Swag

Enhance your gifting strategy with awesome swag

Create your own pack

Choose a pre-built pack

Bulk swag

Have questions?We've got the answers right here!

General Questions

Orders & Shipping

Storage

Our Swag

Enhance your gifting strategy with awesome swag

Create your own pack

Choose a pre-built pack

Bulk swag

Have questions?
We've got the answers right here!